Shipping policy
Last updated: 18 October 2026
This page explains where we ship, what it costs, and how long it takes. If anything here does not answer your question, write to Hi@TrueSidr.co and a person will reply.
Where we ship
We currently ship within the United States only, including all 50 states. We do not ship internationally yet, and we do not ship to freight forwarders.
We are working on opening shipping outside the US. If you would like to know the day it opens, join the list at the bottom of any page.
What shipping costs
- Orders of $30 or more: shipping is free.
- Orders under $30: shipping is calculated at checkout, based on your address. You will always see the exact amount before you pay.
The threshold is based on the order subtotal after any discounts and before tax. Subscription deliveries follow the same rule as one-time orders.
When your order ships
Orders are packed and dispatched within 1–2 business days. We do not dispatch on weekends or US public holidays, so an order placed on Friday afternoon normally leaves on Monday or Tuesday.
You will get a confirmation email when you order, and a second email with tracking as soon as the parcel is handed over to the carrier. If the tracking number has not moved for a few days, that is usually the carrier's scanning rather than a lost parcel — but write to us and we will chase it.
Delivery times
Transit time depends on your address and the carrier. Once a parcel is with the carrier, delivery is out of our hands, and we cannot guarantee a date. What we can do is make it right if something goes wrong — see the section below.
Addresses
We ship to the address you enter at checkout. Please check it carefully, including the apartment or suite number. If you spot a mistake, email us immediately: we can usually correct an address before the parcel is dispatched, but once it has left we cannot redirect it.
If a parcel is returned to us because the address was wrong or undeliverable, we will contact you. We are happy to resend it once you confirm a corrected address; you would cover the reshipping cost in that case.
If something arrives damaged
Our honey ships in a sealed, BPA-free plastic jar, packed to survive the trip. If yours still arrives cracked, leaking, or with a seal that has failed, send a photo to Hi@TrueSidr.co within 14 days of delivery. We will send a replacement or refund you in full — your choice. You do not need to send the damaged jar back.
If a parcel goes missing
If tracking says your parcel was delivered and it is not there, check with your neighbours and building manager first — that resolves most of them. If it does not turn up within three days of the delivery scan, email us and we will replace or refund the order.
Heat, cold and crystallization
Raw honey is stable and does not spoil in transit. It may arrive crystallized — grainy or solid rather than runny — especially in cold weather. That is raw honey behaving normally and is not a defect; stand the sealed jar in warm water and it will loosen. We mention it here so nobody is surprised by it.
Returns
Returns and our 100% satisfaction guarantee are covered in the Refund & Return Policy.
Contact
Frame By Frame SCL LLC
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Hi@TrueSidr.co